Application Timeline, Patient Rights, and Confidentiality- You can apply for financial assistance at any point during the collection process.
- You do not have to make any payment to this hospital until you receive a decision on
your application for financial assistance. Hospitals may not forward accounts to
collection while your application is pending.
- If you are denied financial assistance, you have the right to appeal. Information on how
to do so will be included in the hospital’s notice you receive. You may have the right to
appeal the amount of your financial assistance. The hospital will include information
about how to appeal in their decision letter.
- Hospitals cannot send unpaid bills to a collection agency for at least 180 days after your
first bill.
- Hospitals are prohibited from taking legal action, including filing lawsuits, to recover
unpaid medical bills for patients below 400% of the federal poverty level. Poverty
guidelines can be found here: https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines
- Any information provided in this application will only be used by the hospital to determine
your eligibility for financial assistance and will remain confidential to the extent permitted
by law.
- A hospital cannot deny you medically necessary services because you have an
outstanding medical bill.
- If you need assistance with this application, please contact our financial
assistance office (see page 6).
- If you need additional assistance with this application or help appealing a decision, you
can reach out to Community Health Advocates: 888-614-5400.
Eligibility
Nothing limits a hospital's ability to establish patient eligibility for payment discounts at income
levels higher than those specified below and/or to provide greater payment discounts for eligible
patients than those required by Public Health Law. Additionally, immigration status shall not be
an eligibility criterion for the purpose of determining financial assistance.
The following individuals are eligible:
- Low-income individuals without health insurance; or
- underinsured individuals with paid out-of-pocket medical costs (excluding premiums)
accumulated in the past twelve months that amount to more than ten percent of such
individual's gross annual income; or
- those who have exhausted their health insurance benefits, and who can demonstrate an
inability to pay full charges; or
- at the hospital's discretion, individuals who can demonstrate an inability to pay their copay and/or deductible can request a reduced or discounted payment.
Individuals up to 400% of the federal poverty level are eligible for financial assistance.