PATIENT EXPERIENCE KEY PERFORMANCE INDICATORS ACTIVITY

Your Information

Patient Experience Staff

WMCHealth Location

Date

Rounding

Please enter all data as numbers

Hold the "Ctrl" key to select more than one

ED Concierge Rounds

ED Navigator Rounds

ED Surge

Patient Advocacy

FRC Rounding

Welcome Rounds

Service Facilitations

Administrative Services

Billing Assistance

Community Resources

Medical Records

Patient Inquiries

Portal Request Support

Service Recovery Coupons

VP Cases

Other: Please input

If other, enter number

Patient Support Services

Bereavement Support

Call Bell Given

Caregiver Services

Caregiver Center

Community Referrals

Connect to Advocate

Food/Drink

HAHV Service Facilitations

Navigation

Panera Gift Card

Patient Assistance

Pet Therapy

Pillow/Blanket

Phone/Chargers

Service Animal

Visitation

Visitor Engagement

Meet and Greet with RMH

Wellness Wednesdays

Family Laundry Room

Pediatric Traveling Library

Other: Please input

If other, enter number

Facility Services

Ethics Consults

Housekeeping

Language Services

Personal Hygiene Products

Personal Property

Patient/Provider Comm.

Parking

Transportation

Other: Please input

If other, enter number

Follow Up Appointment Scheduling: Kingston

APS - Cardiology

APS - ENT

APS - Grand Street.

APS - GYN

APS - Neurology

APS - Ophthalmology

AMC - ENT

Aspen Dental

Deleo Family Medicine

HAHV Outpatient Radiology

HV Family Physicians

HV Gastro

IFH - Kingston

IFH - Pine St.

IFH - Podiatry

Medical Associates of the HV

Nuvance

Nuvance - Cardiology

Nuvance - Neurology

Optum

Ortho Dutchess County

Premier - Gastro

Premier - Urology

WMC Advance Surgery

Other: Please describe

If other, insert number

Complaints/Grievances: For Regional Directors Only

Complaints

Patients w/Complaints

Grievances

Patients w/Grievances

Compliments

Contact Information